Training and Consulting for Hospice Agencies

Your certified hospice agency has the government's blessing to receive Medicare and Medicaid payments. And that was just the start.

Stay in compliance. Prepare for your next audit. Have your burning questions answered.

Education

Our experts will guide you to confidence in:

  • Current and changing rules

  • Medicare COPs

  • Survey prep

  • Payment compliance

  • HIS

  • 5-star quality measures

  • LCD

  • Overall Medicare compliance

Audits & Assessments

Schedule a review of your patients’ medical records, a mock survey, or an operations assessment so you can confirm your hospice agency is in compliance.

Experience confidence knowing you have the tools you need to stay compliant year after year.

Premier Partner

As a monthly hospice partner, you’ll benefit from the resources of an experienced nurse turned Medicare Administrator who knows Medicare inside and out. Provider Insights, led by Annette Lee, marries real-world experience with Medicare know-how to consult agencies just like yours — to make the rules make sense and give you peace of mind. 

Client Testimonials

  • "Words are not enough to express how grateful our agency is for meeting Ms. Annette Lee. We were so stressed until we started talking to her. After we had gotten rejected for our 1st audit, we finally saw the light after she had guided us on things that we were missing. Letters we have received from audits were very vague, but Ms. Annette immediately knew what we needed and what was missing. If it wasn't for her help and guidance, we would've been stuck with the same problem and stress. She was also very kind, very calm, and explained everything in a manner that was easy to understand. She's such a blessing."

    Yuri Ventanilla, RN, BSN, Director of Patient Care Services

  • Based on my personal acquaintance with Annette spanning several years, I wholeheartedly recommend her for any role within the home health or hospice industry. Annette consistently demonstrates an exceptional depth of knowledge and understanding in both sectors, reflecting her unwavering commitment to delivering top-notch care and ensuring compliance with industry regulations.

    Her dedication to upholding the highest standards of quality care is evident in her every action and decision. With Annette on board, you can trust that your organization will benefit from her expertise, professionalism, and genuine passion for making a positive difference.


    - Lisa Selman-Holman Vice President of Quality and Education at McBee/ Expert ICD-10 Educators

  • I’ve worked with Annette Lee for years and have not met anyone more knowledgeable in Home Health and Hospice. Annette has so many strengths in regulatory compliance in Home Health and Hospice, coding, OASIS, QAPI, utilization, and more. As a novice in the field, I used to seek out Annette’s classes specifically as she has a way to make the complex simple. Now after years in the industry, I have had the privilege to work alongside Annette on a variety of projects, and feel that anyone who has the opportunity to work with this talented lady would be very fortunate!

    - Sherri Pearson - Infusion Health LLC, Interim CEO

  • I am so lucky to have crossed paths with Annette Lee. We share interests in many home health topics but when it comes to Regulatory or Billing questions, she has always been my go-to resource. Her ability to know where to look and how to explain these topics has been something that I have been able to count on for many years. Her teaching style allows you to come away feeling you will be able to navigate these crazy home health waters. And the biggest bonus is…you will never find a more competent, caring soul than Annette.

    Sparkle Sparks PT, MPT, COS-C , Clinical Consulting Manager, McBee, part of Netsmart

  • “Thank-you beyond measure for your evaluation, planning and education. I am so pleased with your work, capturing so much valuable information in just five days. I was very proud of our staff on all levels to absorb and share openly. I can see you have brought out the best in all of us. Human nature is to be defensive and justify (which we did therapeutically) but it did not get in the way of acceptance and movement. We continue to improve, and each of your visits prepares us for the next.”

    -Janice Jensen, Dallas County Public Health Nursing Services

  • "IAHC has contracted with Provider Insights to deliver education to our home health agency members, and we routinely receive positive feedback, including comments such as ‘Annette is a fabulous educator,’ and ‘Annette is very knowledgeable.’”

    -Amy Huiseman. Iowa Alliance for Home Care

  • “Annette has contracted with our company for several years as a clinical educator- Annette always presents with a professional and positive attitude and our customers always provide extremely favorable feedback about Annette’s ability to share her extensive knowledge about both home health and hospice.”

    -Education Manager, Cahaba GBA and CGS

  • Provider Insights has been and remains a consistent source of clinical and regulatory information for our Hospice and Home Health Agencies. Annette always responds promptly with the information we need supported by direct verbiage or links to sites for further reading. I have had the opportunity to bring Annette to our organization for educational sessions attended by everyone from the CEO and CFO to the staff who work out in the field. The response after every session is, ‘Can we just hire her?!’ John Knox Village continues to depend on Annette’s support in our ongoing efforts to excel in compliance, and she is always there for us."

    -Julie Mahony, RN, MS, Administrator of Community Health Services

  • "Annette is my go-to for home health and hospice guidance. I cannot say enough about how much she has helped our agency maintain compliance while applying our practices in everyday processes. She has an amazing ability to explain guidelines in an easy-to-understand way. I would say she is 'THE' TOP EXPERT in the home health and hospice industry. She knows the guidelines inside and out and is also able to bring it down to the agency level; helping us to simplify processes, meeting patient needs and regulatory guidelines. We have all learned so much, I am not sure what we would do without her!"

    - Ashley, Aegis Home Health and Hospice

  • "Annette is my go-to for home health and hospice guidance. I cannot say enough about how much she has helped our agency maintain compliance while applying our practices in everyday processes. She has an amazing ability to explain guidelines in an easy-to-understand way. I would say she is 'THE' TOP EXPERT in the home health and hospice industry. She knows the guidelines inside and out and is also able to bring it down to the agency level; helping us to simplify processes, meeting patient needs and regulatory guidelines. We have all learned so much, I am not sure what we would do without her!"

    - Wende Bruce, RN Administrator, Haven Home Health, Inc.